1. Which payment method is used?
The current method is Paypal. The instant credit/debit option will be available eventually.
2. I didn’t receive a download for the purchase that I made.
After you make your payment, an email is sent to the email address you used during checkout. When you make a purchase, you should receive an email to the download instantly. If you don’t see the email right away, just give it a few minutes or so, and if you still don’t see anything (within 10 minutes) in your Inbox, please check your Spam/Junk mail.
If you still don’t get the automated download, contact me with your transaction ID, and I will resend the download manually when I am available.
3. Can’t download old purchase.
This is because downloads expire and that downloads are limited. But you can request additional downloads through the original download page on the following products: Airy Tones, Sweet Love, Colors of Nature, Delicate Memories. Some of the older products are no longer available. Please back up your files because this option won’t always be available.
4. Why does it ask for my email before downloading a freebie?
My files are hosted through Payloadz, and they made a new security feature that requires your email. It doesn’t give any more info than that, but it does help me keep tabs on downloads.
5. Email invalid when downloading freebie.
When you enter email, make sure there are no spaces before or after. (For example, sometimes after you type something you might press the spacebar.) If there are any spaces, then it will say the email is invalid.
6. Service Unavailable when downloading freebies.
If you try downloading a freebie and get a service unavailable page, it is likely that the website hosting my files is under maintenance for the time being. But just check back later and it should be working.
7. What are Photoshop Actions, and what is their compatibility?
Photoshop Actions are a series of effects that apply to your image instantly, making photo editing quick.
Compatibility varies depending whose actions you are using, because everybody has their own way of making actions, where some of the effects used may play as an “error” in certain photoshops. Based on my own Photoshop experience with my actions, they have worked in Photoshop 7.0 & Photoshop CS, 2, 3, 4, 5, 6, and CC, as well as Photoshop Elements 6-11. I still recommend that you try the freebies just to make sure.
8. How to install photoshop actions.
Watch video tutorial here, for PS CS and PSE.
9. Actions won’t install (File is not compatible error!)
If you receive a message that says something like this: “Could not complete your request because the file is not compatible with this version of Photoshop.”
It is likely that you are a PC Windows user, and you may have went into the MacOSX folder that is created by default when I upload them from my Mac system. Make sure that you go into the folder that says PS_CS_(action name) (or PSE_action name) and then the Actions CS / PSE folder. If you go into the Mac folder by accident and install the action file that has the ._ in front of it, then it will show that error on the screen.
10. Do you give out your old actions from deviantART?”
No. They’re just too harsh and very old, and I am gradually fixing them up and making action sets with them.
11. Backing Up Your Files (Making Copies)
Backing up your files means that you are making a copy or multiple copies and saving them other places in case of a computer or Photoshop failure. That means if a computer or Photoshop failure occurs, you won’t freakout about losing the action files, because you had already backed them up to places, such as CDs, external hard drive, USB drive, or an email. Basically you just copy and paste the action file into multiple locations, both on the computer and on individual devices separate from the computer.
12. Are Products Refundable?
13. Can I give my purchased actions / textures out to friends or family?
14. Poor Photo Quality
Sometimes when you apply many effects to an image, you may start to see poor quality appear, such as pixely lines on a blue sky. I don’t know what you call this, but I discovered it usually has to do with the bit mode and sometimes way too much editing. To get rid of the strange lines if you’re using Photoshop CS (still check try this even if you’re using another version of Photoshop or even PSE), you have the option to change the bit mode to 16-bit, and it should become flawless once the image is flattened and/or saved. To do that, go to Image on the menu bar, and then Mode, and it should bring up another menu where you can see the bit mode options.
15. Why does the action not look the same as it does on the image it is previewed on?
Simply because results vary. The colors may look more soft and rich on a photo with a creamy depth of field. When applying actions to photos of people, you have to make sure it’s not alerting the color of their skin or shadow casts in a way that looks a little weird. Usually on photos of nature and cityscapes, you can get a way with various color edits.
16. Upgrade Policy
If you purchase actions for PSE, but later on upgrade to PS CS+, I will gladly send you the PS CS actions free of charge, once I verify that you purchased the PSE actions. You just need to provide the email that you purchased the product with so that I can send the download to you through that confirmed email.
If you purchased PSE actions and upgraded to a new PSE, the actions should still work; and the same scenario with PS CS users.
17. Lost Action File.
Although I mention that you should back up your files, you can still request additional downloads for now, which I think you can access through the original email receipt; or you can contact me with the product transaction ID which would also be in that receipt, and I can look it up and resend to it to your email.
18. Can your stock images be used commercially?